Privacy policy

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This policy explains what personal information TechNexusHub collects through technexushub.org, why, who we share it with, and the rights you have over it.

1. Who we are

TechNexusHub is a business name registered in Ontario, Canada (Business Identification Number 1001787362), with its principal place of business in Hamilton, Ontario. TechNexusHub operates technexushub.org. For any question about your data, write to contact@technexushub.org.

2. What we collect

When you fill in the contact form, we collect:

  • your name and email address;
  • your phone number, if you choose to give it;
  • your profile, the name of your company or project, the service you need and your estimated budget;
  • the description of your project.

When you write to us by email or WhatsApp, we receive the content of your messages and your contact details.

If you are a client, we create an account for you in the client area by invitation: we store your name, email, company, preferred language and the information about your project (progress, milestones and payments, results, updates and links). The client area uses only the cookies needed to keep you signed in.

Our hosting provider records technical data for each visit, such as your IP address, browser type, the page requested and the time of the request, to run and protect the site.

To count visits, the public site uses Vercel Web Analytics, which works without cookies and does not identify you: it records pages viewed, country, device and browser type, and the site you came from, and we only see totals. The site shows no advertising and does not track you across other sites. Our fonts are served from our own domain.

3. Why we use it

We do not sell your personal information. We do not send you marketing messages unless you ask for them.

  • to answer your request and prepare a quote;
  • to carry out and invoice the services you order;
  • to keep the site and the form secure and to block spam;
  • to meet our legal and accounting obligations.

4. Consent

By sending the form or writing to us, you consent to the use of your information for the purposes above. You can withdraw your consent at any time by writing to us; we will then stop using your information, except where the law requires us to keep it.

5. Who we share it with

We share your information only with the people and services needed to answer you and deliver our work:

  • the TechNexusHub team members who work on your request or project, in Canada and in Africa;
  • Vercel, which hosts the website and counts its visits without cookies;
  • Supabase, which hosts the client area: accounts, passwords (stored encrypted) and project data;
  • Resend, which delivers the emails sent by the contact form;
  • Hostinger, which manages our domain name;
  • Zoho Mail and Google (Gmail), where our email is received;
  • WhatsApp (Meta), only if you choose to contact us there;
  • public authorities, only when the law requires it.

We never pass your information to investors. With the investor kit, we tell you where to go and what to write, and you contact investors yourself.

6. When you become a client

To deliver a project or the growth service, we may need access to your accounts, content or data (for example your website, social networks or ad accounts). We use that access only for the work you ordered, with your permission, for the duration of the project, under the terms of your quote or contract.

7. Where your information is processed

Our service providers and team members are located in several countries, including the United States, Canada, Rwanda and Côte d'Ivoire. Your information may therefore be processed outside your country, and may be accessible to the courts, law enforcement and national security authorities of those countries under their laws.

8. How long we keep it

  • Requests that do not lead to a project: up to 24 months after our last exchange.
  • Client area accounts: while the project is under way, then up to 24 months after it ends, unless you ask us to close your account earlier.
  • Client and invoicing records: as long as accounting and tax laws require.
  • Technical logs: for the period set by our hosting provider.

9. How we protect it

The site uses an encrypted connection (HTTPS). Access to your information is limited to the people who need it, and we rely on providers that apply recognized security measures. If a breach creates a real risk of significant harm, we will notify you and the competent authorities as the law requires.

10. Your rights

Depending on where you live, you can ask us to:

  • access the personal information we hold about you;
  • correct it if it is inaccurate;
  • delete it, or restrict or object to its use;
  • withdraw your consent.

Write to contact@technexushub.org. We reply within 30 days. We may ask you to confirm your identity first.

11. Complaints

If you are not satisfied with our answer, you can contact the data protection authority where you live, for example the Office of the Privacy Commissioner of Canada, Rwanda's National Cyber Security Authority, or Côte d'Ivoire's ARTCI.

12. Children

The site and our services are not intended for children under 16. We do not knowingly collect their information.

13. Changes to this policy

We may update this policy. The date at the top shows the latest version. Significant changes will be shown on this page.